Delivery Policy
Packages are generally dispatched within 3 working days after receipt of payment and are shipped via courier with tracking and drop-off with signature. 

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. We will contact you for confirmation before delivery. 

Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. 

You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. 

Return and Refund Policy
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. Please call our Customer Service team at +604-3831613 Ext:802 within 24 hours and let the representative know the details of your package. 

Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process. We will guide you on the return procedure. 

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products. You may also request for product exchange. 

We do not refund products: 

▪Obtained from a source other than http://www.bullzenfishing.com.my and bullzen App 

▪ Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.) 

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. We will contact you regarding the refund procedure.

Privacy Policy 

We want to make sure you understand what personal information we may collect about you when you interact with Bullzen Sport (Malaysia) Sdn Bhd on how we use your personal information, and how we keep it safe. 

This Privacy Policy explains: 

  • what personal information we collect about you 

  • how we use your personal information; 

  • how long we keep your personal information; 

  • we may share your personal information with others and transfer it internationally; 

  • how we protect your personal information; 

  • what to do if you don’t want to provide us with your personal information; and  • how we use cookies and where to find further information. 

We may change this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically. 

If you have any questions, please get in touch via one of the methods set out in the Contact us section below. 

What personal information do we collect? 

The personal information we collect when you interact with us via this website includes: 

Information you provide us with, such as 

  • your name and contact information; 

  • email communications sent to Bullzen Sport; 

  • a registration form when you register for a webcast event; 

  • your responses to any surveys that you may choose to participate in. technical information, for instance through the use of cookies, such as activity data, such as when you completed a form on this website and apps; 

  • information from your visits to this website, including the type of browser and operating system you use, access times, pages viewed, URLs clicked on, your IP

address and the pages you visited before and after navigating to this website and apps; 

  • social media tracking pixels that allow platforms such as Google, Facebook and Twitter to interact with this website and give feedback on your actions; and 

• device information, including the unique device identifier, hardware model, operating system and version and mobile network information. 

Personal information we collect when we monitor other websites may include your public personal information, for example when we monitor digital conversations on public platforms to understand what people are saying about us or the pharmaceutical industry more generally. We may combine information that we have about you from various sources. 

Personal information we collect when you report a possible effect associated with one of our products may include information such as your gender, date of birth and information about your health. 

How do we use your personal information? 

We may use your personal information to: 

Provide you with information and services including: 

 • online events, such as webcast events; 

  • our press releases; 

  • job postings; 

  • financial results; 

  • tips, helpful information and marketing communications about our products and services. 

We will always obtain consent for marketing where required by law. Contact and interact with you, including to: 

  • respond to your requests (for instance in case you applied for employment); and 

  • provide important notices and updates, such as changes to our terms and policies, security alerts and administrative messages. 

Operate our business, including to:

  • respond to reports you make of a possible side effect associated with one of our products and to monitor the safety of our products. 

  • comply with applicable laws, regulations and guidance; 

  • comply with demands or requests made by regulators, governments, courts and law enforcement authorities; and 

  • investigate and take action against illegal or harmful behaviour of users. Improve our day-to-day operations, including: 

  • for internal purposes such as auditing, data analysis and research to help us deliver and improve our Bullzen digital platforms, content and services; 

  • to monitor and analyse trends, usage and activities in connection with our products and services to understand which parts of our digital platforms and services are of the most interest and to improve the design and content of our platforms; 

  • to improve our products and services and our communications to you;  • (where applicable) to ensure we have up-to-date contact information for you.

How long will we keep your personal information? 

We will always keep your personal information for the period required by law and where we need to do so in connection with legal action or an investigation involving Bullzen. 

Otherwise, we keep your personal information: 

 • for as long as needed to provide you with access to services you have requested; 

  • where you have contacted us with a question or request, for as long as necessary to allow us to respond your question or request. 

We sometimes share your personal information with others and transfer it internationally. 

We may share your personal information with: 

  • members of the Bullzen Sport group of companies; 

  • the following trusted third parties: our agents and suppliers, including those who provide us with technology services such as data analytics, hosting and technical support;

  • our professional advisors, auditors and business partners; 

  • regulators, governments and law enforcement authorities; and  • other third parties in connection with re-organising all or any part of our business. 

Your personal information may be processed by Bullzen Sport, its affiliated companies and Bullzen Sport’s trusted third party suppliers outside of your home country. Data privacy laws in the countries to which your personal information is transferred may not be equivalent to, or as protective as, the laws in your home country. 

We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country, in accordance with applicable data protection and privacy laws. 

Protecting your personal information 

We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction in line with applicable data protection and privacy laws. For example, when we share your personal information with external suppliers, we may put in place a written agreement which commits the suppliers to keep your information confidential, and to put in place appropriate security measures to keep your information secure. 

The transmission to us of information via the internet or a mobile phone network connection may not be completely secure and any transmission is at your own risk. 

Websites that we do not own or control 

From time to time we may provide links to websites or mobile applications that are not owned or controlled by us. This Privacy Policy does not apply to those websites. If you choose to use those websites, please check the legal and privacy statements posted on each website or mobile application you access to understand their privacy practices. 

What if you do not want to provide us with your personal information? Where you are given the option to share your personal information with us, you can always choose not to do so. 

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. This could mean that we may not be able to perform the actions necessary to achieve the purposes as set out in the section ‘How do we use your personal information?’ above or that you are unable to make use of the services and products offered by us.

Cookies and other technologies 

This website uses technology called “cookies” which allow this website to recognise and respond to you as an individual. You can choose to accept or decline cookies. 

If you do choose to decline cookies, not all elements of this website may function as intended, so your website experience may be affected. 

Contact us 

If you have any questions or requests regarding this Privacy Policy, please contact us by email to [email protected] or leave us message at Contact Us field.

Terms & Condition 

Use of this web site is conditioned upon users acceptance of the terms and conditions contained herein. All users of this web site hereby understand and agree that their use of such web site constitutes acceptance of the terms and conditions set forth in this legal notice. BULLZEN’s reserves the right to modify the terms and conditions at any time without prior notice. If you do not agree to these terms, you may not use this web site. 

Trademarks 
This web site contains many trademarks, trade names, service marks, copyrights and/ or logos of BULLZEN’s and may also contain several protected marks of BULLZEN’s numerous affiliates. Such marks remain the property of their respective owners. User recognizes and acknowledges the ownership of these marks and understands that it does not acquire, through use of this web site, any right, title, or interest in the marks. User agrees that it will not change, modify and or exploit the marks, nor participate in any activity which modifies and or exploits such marks. All rights to these marks are reserved. Any use of the marks without expressed written authorization is strictly prohibited. 

Prohibited Use 
Any use of this web site for an illegal or objectionable purpose is strictly prohibited. User agrees that it will not use this web site to engage in any activity that could be deemed illegal, harmful to others, or give rise to civil liability. Such activities include, but are not limited to: (i) activities involving the transmission of unlawful, threatening, harassing, obscene, sexually explicit, pornographic, hateful, profane, libellous, or defamatory information; (ii) activities involving the transmission of junk mail or spamming; (iii) activities involving the promotion or use of viruses; (iv) activities that violate any law, regulation or statute; and/ or (v) activities that infringe upon any legally protected property right, etc. By using this site, user agrees that any and all information transmitted to or with the use of this site cannot and shall not be deemed confidential or proprietary. BULLZEN’s reserves the right to monitor transmissions and investigate any alleged prohibited use of this web site and to disclose any and all information relating to such prohibited use. BULLZEN’s, its officers, directors, affiliates, employees, agents, partners, subsidiaries and/ or contractors shall not assume, and expressly disclaims, any and all liability relating to an individuals illegal or prohibited use of this web site. Any violation of this or any other section contained herein may result in termination of service and or any other action BULLZEN’s determines appropriate under the circumstances. 

Non-BULLZEN’s authorised websites by Third Party 

Non-BULLZEN’s authorised websites which are owned and operated by third parties may contain links to BULLZEN’s official website. A link to BULLZEN’s official website does not mean that BULLZEN’s endorses or accepts any responsibility for the contents, the use of it or the products and services made available through such Non BULLZEN’s authorised websites. By utilizing any such link, you acknowledge and agree that BULLZEN’s shall not be responsible or liable in anyway whatsoever for

the actions, contents, access, privacy policies, opinions expressed, representations given, services provided, merchandise offered for sale or other links provided at such Non BULLZEN’s official websites. 

Modifications 
This web site may contain typographical errors or technical inaccuracies. BULLZEN’s reserves the right to modify the content of this web site at any time without prior notice. BULLZEN’s failure to enforce any section of these terms and conditions shall not be construed as a waiver of such provision. 

Severability 
If one or more of the provisions contained in these terms and conditions are held to be unenforceable under applicable law, such provision shall be appropriately limited in its scope. If any such limitation is not feasible, such provision shall be excluded from these terms and conditions and the balance of these terms and conditions shall be enforceable.

Contact Us 
Warehouse Information :
BULLZEN SPORT (MALAYSIA) SDN BHD (1289441-M) 
29, Jalan Saga Jaya 1, Taman Perindustrian Saga Jaya, 13600 Perai, Pulau Pinang, Malaysia. 

Call Us 
04-3831613 

Customer Services Extension: 802 

Email Us 
[email protected]